Refunds and Exchanges
Read the terms and conditions of refunds for items bought online at akirapress.com.
Bought something online and need to return it? Within 30 days of receipt you can either:
Post the item to Akira Press with your invoice. Refunds are made onto your card, not in cash. Or post the item back to us:
10 Greycoat Place
London SW1P 1SB
1. The items must be in the original condition and packaging with any security seals intact
2. Repackage the products securely and send to the address above
3. Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement
4. If we don't receive the item we can't refund you or replace it, so we recommend you use an insured mail service
Returning an incorrect or damaged item?
We'll refund the money you paid as well as your return postage costs to the card you paid with.
Asking for a replacement?
You need to make a new order for the item. We'll refund you for the original item and then charge you for the replacement when we're ready to send it out.
Complaints & Returns Procedures
It is the aim at Akira Press to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint
If you have a complaint about any aspect of our book retailing service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in a timely manner. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact our customer services department. (Click on the Contact Akira Press tab and type CSD in the subject field). To help us resolve your problem you should provide the following information:
Your full name and contact information
Full details of your complaint
Your Invoice details
Details of what you would like us to do to put things right
Photocopies of any relevant paperwork
We will try to resolve your complaint immediately; however, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
If you have any questions in relation to our Complaints Handling Procedure, please contact us directly and we will be happy to assist you.
Can I return my item for an exchange? We are happy to refund unwanted items that are returned to us within 21 days, provided they are in perfect condition. Please send the items to the address below and enclose a note quoting your order number and specifying, with as much detail as possible, which items you require in exchange. Please email: email@example.com (Monday-Friday, 8am-6pm, except for bank holidays) if you have any questions regarding the return process.
Akira Press, Returns Department, Akira Press, 10 Greycoat Place, London SW1P 1SB.
Please note: Akira Press does not offer refunds or replacements on unwanted ebook Readers.
For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
How can I return an incorrect, faulty or damaged item?
Should you receive any items that you did not order, or that prove to be faulty, please email: firstname.lastname@example.org (Monday-Friday, 9am-6pm, except for bank holidays) to obtain information on how to to return.
Please email: email@example.com to obtain information on how to return items